Kelvin House Dental Practice Whitstable Kent - Our Commitment to Quality



	Our Commitment to Quality Quality Assurance BDA goodpractice scheme Denplan Excel Guarantees What if I have a complaint Quality Assurance Our aim as a practice is to provide a professional service in a pleasant and relaxed environment, while providing high quality dental care. We try and pay attention to the following: A good quality of treatment that provides the optimum health gain, using the best materials and latest techniques Respecting the biologic aspects of the mouth; avoiding over-invasive or destructive restorative techniques Safety in treatment, in terms of cross infection risk, exposure to x-rays, etc A friendly and efficient service from all the practice team; courteous and helpful staff, prompt response to problems and emergencies, written estimates and all the advice and information you need to make an informed consent for treatment Our Quality Assurance programme enables us to look at outcomes of treatment and the quality of service we provide. Here are some examples of what we do in our practice: every digital x-ray we take is evaluated for quality and given a score; these scores are monitored every month. every orthodontic case (braces) is scored before and after treatment using a special index. The percentage difference in the scores then gives us a very accurate measure of quality of treatment. every 2 years, Denplan carry out an independent patient satisfaction survey on our behalf. This allows us to see how we compare to the average score for hundreds of similar practices in the UK, (We are pleased to say that our scores are normally in the highest group). Kelvin House Dental Practice is a member of the British Dental Association goodpractice scheme. Back to top What is the BDA goodpractice scheme? This is a brand new initiative, launched by the British Dental Association. We see membership of the scheme as a way of telling our patients that we are committed to working to a standard of Good Practice set by the profession's national association. The BDA goodpractice scheme is built around ten commitments: about how the practice is managed and how we look after our patients. We aim to provide dental care of consistently good quality, for all patients. We only provide care that meets your needs and wishes. We aim to make your treatment as comfortable and convenient as possible. We look after your general health and safety while receiving dental care. We follow the British Dental Association's guidelines on infection control. We check for mouth cancer and tell you what we find. We take part in continuing professional development to keep our skills and knowledge up-to-date. We train all staff in practice-wide work systems and review training plans once a year. We welcome feedback and deal promptly with any complaints. Every member of the practice is aware of the need to work safely under General Dental Council guidelines. Kelvin House Dental Practice is a Denplan Excel accredited practice. Back to top What is Denplan Excel? Kelvin House Dental Practice is part of the Denplan Excel Accreditation Programme. We are committed to the following principles: We care what our patients feel and think about our practice and we listen and respond to their views and opinions. We run an anonymous Practice Patient Survey every 2 years. We are committed to the measurement of clinical effectiveness and oral health; we communicate this back to our patients. We measure each patient's Oral Health Score at every routine check up. We involve our patients in decisions involving their continuing care and treatment. We help patients make informed decisions by supplying quality Information Cards and Leaflets. We are committed to opening up our practice to regular independent assessment and review. We act upon the results of the Practice Quality programme. Back to top Kelvin House Dental Practice Guarantee We guarantee all fillings placed by us for one year. Our veneers, crowns and bridges are guaranteed for a minimum of five years against breakages. These guarantees are conditional upon the following: Regular visits to the dentist for routine dental examination as recommended (normally 1-2 times a year) Regular visits to the hygienist as prescribed (normally 1-4 times a year) Splint wearing as recommended by your dentist e.g. for complex crown and bridge work, or veneers on anterior teeth to help protect from destructive grinding habits Wearing of mouth guards for contact sports The guarantees do not cover the following: Damage to any restoration due to external trauma Failure to adhere to good home care and hygiene Any restoration that was provided against the specific advice of the dentist, or with caveats applied Back to top What if I have a complaint? If you have a concern or complaint, please let us know via reception and we will deal with it properly and speedily through our in-practice procedure. We would be happy to discuss whatever it is with you, and hopefully resolve the matter quickly and informally. A copy of our procedure is available for download. If any complaint cannot be resolved in-house, Denplan has a fully independent mediation service, while an independent complaints procedure for private dental care is now available via the Dental Complaints Service which is funded by the General Dental Council. Back to top
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